Radio Latte Refund and Cancellation Policy

Effective date: 2026-05-14

Status: customer-facing draft for lawyer review.

Business Service

Radio Latte is a business-to-business service for commercial venues.

Monthly Plans

Monthly subscriptions renew automatically each month unless cancelled before the next renewal date.

If you cancel a monthly plan, your subscription remains active until the end of the current paid period unless we state otherwise. Cancellation stops future renewal charges.

Monthly fees already paid are generally non-refundable except where required by law or where Radio Latte approves a refund in writing.

Two-Year / Founding Plans

Two-year or fixed-term plans provide access for the stated paid period.

If you cancel a two-year or fixed-term plan, cancellation stops future renewal if renewal is enabled, but does not automatically refund the current paid term unless required by law or expressly agreed by Radio Latte.

Failed Payments

If payment fails, Radio Latte may suspend access and the venue license until payment is resolved.

Taxes

VAT or other taxes are calculated at checkout where applicable. Tax amounts may be handled separately from service refunds depending on payment processor and tax rules.

Service Problems

If you experience a service issue, contact info@radiolatte.com. We may offer support, account credit, or a refund at our discretion, depending on the facts and applicable law.

Legal Rights

Nothing in this policy limits rights that cannot be limited under applicable law.