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Radio Latte Acceptable Use Policy

Effective date: 2026-05-21 Last updated: 2026-05-18 (v2 — extended to cover Mobile App User Content)

This Acceptable Use Policy is part of the Radio Latte Terms of Service.

It has two parts: Part 1 applies to the Venue Service, Part 2 applies to the Mobile App. The reporting and enforcement sections at the end apply to both.

Part 1 — Venue Service

1.1 Allowed Use

You may use the Venue Service only to stream the Radio Latte catalog as background music inside the named venue covered by your active subscription and license certificate.

1.2 Prohibited Use (Venue)

You must not:

  • use one subscription for multiple venues;
  • share accounts, passwords, login links, codes, stream URLs, or session tokens outside your business;
  • record, copy, download, rip, extract, archive, scrape, or reconstruct the catalog;
  • bypass player, stream, token, cache, or access controls;
  • rebroadcast, livestream, resell, sublicense, syndicate, or redistribute the service;
  • use Radio Latte music in videos, advertisements, social media, podcasts, games, apps, telephone hold systems, events, or online content without a separate written license;
  • mix Radio Latte with third-party music and claim the Radio Latte license covers the whole music use;
  • alter, forge, misuse, or display an expired license certificate;
  • interfere with service security, infrastructure, other customers, or normal operation;
  • use the service for unlawful, infringing, deceptive, or harmful purposes.

Part 2 — Mobile App

2.1 Where this applies

This part applies to anything you submit through the Mobile App, in particular:

  • the title you give a song;
  • the lyric text you write in either Free style or Structured mode;
  • any free-text description you add when reporting a track.

We refer to all of the above as User Content.

2.2 What’s not allowed in User Content

Your User Content must not contain, glorify, promote, encourage, or call for any of the following.

Hate and harassment

  • Slurs or pejorative terms aimed at people based on race, ethnicity, nationality, religion, gender, sexual orientation, gender identity, disability, age, or any other protected characteristic.
  • Expressions of hatred or contempt for an identifiable group (for example, “I hate [group]”; “[group] should die”).
  • Targeted harassment, doxxing, threats, or intimidation of any real person.
  • Praise, sympathy or recruitment for hate groups or terrorist organizations.

Violence and self-harm

  • Direct or implied threats to kill, harm, or assault.
  • Glorification of murder, terrorism, mass violence, or genocide.
  • Glorification or instruction of suicide or self-harm; phrases like “kill yourself” or equivalents.
  • Sexual violence in any framing, including rape and molestation.

Children

  • Any sexual content involving minors, in any framing. This is enforced strictly and additionally reportable to authorities.
  • Any other content that sexualizes minors.

Illegal acts

  • Promotion or instruction for drug trafficking, weapons sales, human trafficking, child exploitation, or other serious crimes.
  • Romanticization or marketing of hard drugs by name.

Sexual content

  • Sexually explicit or pornographic material.

Intellectual property and impersonation

  • Lyrics, titles, or hooks copied or closely paraphrased from existing copyrighted songs.
  • Impersonation of a real artist (including using a stage name confusingly similar to an existing well-known artist, or claiming a song was written or performed by a real person who did not write or perform it).
  • Use of real artist names, song titles, label names, film or TV music, or other protected works inside the lyric text.

Spam and abuse

  • Repeated near-identical submissions intended to game the catalog.
  • Submissions whose only purpose is to advertise, promote a brand or product, or drive traffic to a third-party site.
  • Bypassing or attempting to bypass the in-app safety system, the rate limits, the username uniqueness check, the star economy, or the reporting system.

2.3 Title-specific restrictions

In addition to all of the above, song titles must not include words from a restricted list maintained inside the Mobile App. Words that appear in this list are fine as occasional terms inside lyric bodies (where context makes their meaning clear) but are not acceptable as the song’s name, where they appear in lists and on lock screens without context. The current categories on the title list are: hate and contempt; lethal violence; sexual violence; hate symbols and extremism; hard drugs.

If the in-app safety system rejects your title, edit the title and try again. Repeated attempts to push restricted content through the title field will trigger account-level enforcement (see section 3).

3. Enforcement

The Mobile App enforces this policy with the following layered system. Each layer can independently refuse a submission or restrict your access.

3.1 Automated layers (in-app and at our servers)

  • A programmatic profanity, slur and threat-phrase filter on both title and body.
  • A stricter, title-only restricted word list as described in section 2.3.
  • An AI-based semantic safety review of title and lyrics at the Validate gate.
  • An AI refusal step at the cloud lyric-structuring endpoint.
  • Bake-side filters in our music-generation backend.

3.2 Community layer

  • An in-app reporting tool for users to flag tracks they hear in RadioLatte Live!.
  • A “skip-to-reverify” rule: tracks receiving repeated skips or dislikes return to the admin queue for re-review.

3.3 Account-level actions

We may at our discretion:

  • refuse to generate a song from a particular submission;
  • remove a song already in the Radio Latte catalog;
  • prevent a particular user from creating further songs;
  • suspend or terminate your access to the Mobile App;
  • in cases involving content sexualizing minors, report to the relevant authorities.

For the Venue Service, we may suspend or terminate access if we reasonably believe this policy has been breached. We may also revoke or mark a license certificate invalid if the subscription is not active, the venue details are false, or the certificate is misused.

4. Reporting

Report misuse, abuse, or security concerns to legal@radiolatte.com.

For urgent in-app issues you can also use the Mobile App’s report tool on any track you hear in RadioLatte Live!.

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